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By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns


3.1 Return Due To Change of Mind

Lyayo Nepal will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Lyayo Nepal) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Lyayo Nepal will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Lyayo Nepal to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:


(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms


4.1 Transit Time Domestically


In general, domestic shipments are in transit for 2 – 7 days.

4.2 Transit time internationally


Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time


Orders are usually dispatched within 2 business days of payment of the order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address


For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping


Lyayo Nepal will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping


We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock


If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded


If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications


Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax


Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes


Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

8. Cancellations


If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance


Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit


We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please submit an inquiry at https://lyayo.com/contact-us/

 

Why Choose Us?

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Delivery & Returns

We Provide 3 days delivery almost all over Nepal and 7-Days Return policy on all major cities.

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Customer Support

You can contact us 24/7 via email or on our social media. We try to be as responsive as possible.

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Secured Payment

Every Payment gateways available on our website are 100% secure to data breach.

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